Privacy Policy
Last updated: June 18, 2026
Novara Software (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit novarasoftware.ai or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information you provide directly
When you contact us, request a project quote, or fill in our “Schedule a Call” form, we collect:
- Your full name
- Email address
- Phone number
- Business details (company name, website, type of business)
- Any message or project description you submit
Information collected automatically
When you visit our website we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring URLs
- IP address (anonymised where possible)
AI chat interactions
Our website includes an AI-powered chat assistant (“Novara AI”). Conversations with this assistant may be processed by third-party AI infrastructure. We do not store personal chat logs beyond the active session unless you explicitly submit a contact form.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and communicate about potential projects
- Provide, operate, and improve our website and services
- Send you relevant updates about our products or services (only with your consent)
- Comply with applicable laws and legal obligations
- Detect and prevent fraud or misuse of our services
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We may share your information with trusted third-party service providers who assist us in operating our website and delivering services, including:
- Supabase — our database and backend infrastructure provider, used to store contact form submissions securely.
- Vercel — our website hosting provider.
- AI model providers — for powering the Novara AI chat assistant.
- Email service providers — for sending confirmation and notification emails.
All third-party providers are contractually required to handle your data securely and only for the purposes for which it was shared.
We may also disclose your information when required by law, legal process, or governmental authority, or to protect the rights and safety of Novara Software or others.
4. Data Retention
We retain contact form submissions and associated personal data for up to 24 months from the date of submission, or longer where required by law or legitimate business need. After this period, data is securely deleted or anonymised.
5. Cookies and Tracking
Our website may use minimal functional cookies to ensure proper operation. We do not use third-party advertising cookies or tracking pixels. You can control cookie settings through your browser preferences.
6. Security
We implement industry-standard security measures — including HTTPS encryption, access controls, and secure database storage — to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at hello@novarasoftware.ai. We will respond within 30 days.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Third-Party Links
Our website may contain links to external websites (for example, our products' own domains). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Last updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: hello@novarasoftware.ai
- Phone: +255 697 301 009
- Address: Arusha, Tanzania