Terms & Conditions

Novara Software is a software development and AI innovation studio based in Arusha, Tanzania. We design, build, and deploy web applications, mobile applications, AI solutions, and digital platforms for businesses across East Africa and globally.

You agree to use this website only for lawful purposes and in a manner that does not:

• Infringe the rights of any third party
• Transmit unsolicited or unauthorised advertising
• Introduce malware, viruses, or any harmful code
• Attempt to gain unauthorised access to any part of the website or its infrastructure
• Scrape, crawl, or harvest data from our website without prior written consent

We reserve the right to restrict or terminate access to the website at our discretion, without notice, for conduct that violates these Terms or is otherwise harmful.

The website provides information about Novara Software’s capabilities and products. Formal service engagements — including project scope, deliverables, timelines, and payment terms — are governed by a separate written agreement signed between Novara Software and the client.

Submitting a contact or enquiry form does not constitute a binding contract or guarantee of services.

All content on this website — including but not limited to text, graphics, logos, product names, design, code, and the “Novara Software” brand — is the exclusive property of Novara Software and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Software, applications, and products developed by Novara Software for clients are governed by the intellectual property clauses in the relevant service agreement.

Our website features “Novara AI”, an AI-powered chat assistant intended to answer general questions about our services. The responses generated are for informational purposes only and do not constitute professional, legal, financial, or technical advice.

We do not guarantee the accuracy, completeness, or timeliness of information provided by the AI assistant. You should not rely solely on AI-generated responses for business-critical decisions.

This website and its content are provided on an “as is” and “as available” basis. Novara Software makes no warranties, express or implied, regarding:

• The accuracy or completeness of any information on the website
• The uninterrupted or error-free operation of the website
• The fitness of our services for any particular purpose

We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

To the fullest extent permitted by applicable law, Novara Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use this website
• Any errors or omissions in website content
• Unauthorised access to or alteration of your data

Our total liability for any claim arising from your use of the website shall not exceed the amount paid by you (if any) for access to the website in the twelve months preceding the claim.

Our website contains links to third-party websites and references to our products (such as AjiraCenter, CvTu, HesabuPro, Ember Tours, ScanTu, and SafariSys). Each of these products may have their own separate terms and privacy policies.

We are not responsible for the content, accuracy, or practices of any third-party website. Links do not constitute endorsement.

You agree to indemnify and hold harmless Novara Software, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms or your use of the website.

These Terms are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Tanzania.

We may update these Terms from time to time. Changes will be reflected by the “Last updated” date at the top of this page. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us:

• Email: hello@novarasoftware.ai
• Phone: +255 697 301 009
• Address: Arusha, Tanzania